Bakery, cooking classes, shipping policies & Company disclaimer
Payment for orders
All orders must be paid in full when the order is placed.
How to Order
Kindly ensure to complete the bakery contact form prior to placing your order. Please note that orders will be confirmed only after a member of our team has provided a response.
Changes to confirmed orders may be subject to an additional fee; see Order Changes & Cancellations.
All bakery products are prepared without preservatives, so be sure to follow storage directions written on the packaging.
Delivery & PICK UP
FREE delivery within a 10-mile radius of downtown Concord, NC
Orders may also be picked up from our office in Concord, NC
$30.00 delivery fee within a 25-30 mile radius.
$35.00 delivery fee for a 31-45-mile radius.
shipping & handlinG
When shipping to multiple locations, place orders separately. We ship via USPS Priority Mail:
Medium Boxes – $25.00
Large Boxes – $30.00
XL Boxes – $35.00
Cookies, pastries and cakes are always baked and shipped fresh, not frozen. You will be e-mailed tracking information when your order ships. To ensure freshness upon arrival, cookies and pastries are shipped Monday through Wednesday ONLY.
Cakes are shipped Monday–Friday via USPS Next Day Air, weather permitting, and require a 48-hour advance order; the recipient can expect delivery to arrive by 3:00pm or 4:30pm on next business day for commercial locations, or end of day for residential locations. Shipping on Friday for a Saturday delivery requires an additional $15 charge added at checkout.
PLEASE INFORM THE RECIPIENT TO EXPECT SHIPMENT! We are not responsible for delays resulting from inclement weather. When a delivery has been attempted and a call tag left at the recipient's address, we are not responsible for delays resulting from setting up a second delivery attempt or pick-up, nor will a refund be given.
Disclaimer
Welcome to LadyRen’s Bakery & Books. All representation set forth herein apply to LadyRen’s Bakery & Books and Renate A. Moore.
For Educational and Informational Purposes Only: The information provided in or through my Website, Programs, Products and Services is for educational and informational purposes only, and is made available to you as self-help tools for your own use. When serving as a healthy lifestyle speaker, whether through in-person, phone, virtual, webinars, teleseminars, videos, audios, books, e-books, social media, and otherwise, in a variety of settings, including but not limited to, individual and/or group programs, classes, workshops, events, retreats, seminars, running classes, fitness classes, coaching sessions, consultations and/or trainings, you acknowledge that I am supporting you in my role exclusively as a Healthy Lifestyle Connoisseur and in no other role.
Not Medical, Mental Health, or Religious Advice: The information provided in or through my Website, Programs, Products and Services is not intended to be a substitute for professional medical advice, diagnosis or treatment that can be provided by your own Medical Provider (including doctor/physician, nurse, physician’s assistant, or any other medical professional), Mental Health Provider (including psychiatrist, psychologist, therapist, counselor, or social worker), registered dietitian or licensed nutritionist, or member of the clergy. I am not providing health care, medical or nutritional therapy services or attempting to diagnose, treat, prevent or cure in any manner whatsoever any physical ailment, or any mental or emotional issue, disease or condition. You agree and acknowledge that I am not providing medical advice, mental health advice, or religious advice in any way.
Not Evaluated by the FDA: The information on our website, emails, videos, products, and/or services is not evaluated by the Food and Drug Administration and is not intended to diagnose, treat, cure, or prevent any diseases, or be considered medical advice.
Personal Responsibility / No Guarantee: My role is to support and assist you in reaching your own health and lifestyle habits, but your success depends primarily on your own effort, motivation, commitment and follow-through. I cannot and do not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. Each individual’s health and wellness success depends on his or her unique background, dedication, desire, motivation and actions. As with any healthy lifestyle or fitness-related program, product or service, your results may vary, and will be based on many variables, including but not limited to, your physical body, body chemistry, daily demands, energy expenditure, stage of life, individual capacity, life experience, unique health and genetic profile, starting point, range of motion, expertise, and level of commitment.
Testimonials: I present real world experiences, testimonials, and insights about other people’s experiences for purposes of illustration only. The testimonials, examples, and photos used are of actual clients and results they personally achieved. Each client has approved these testimonials, examples, and photos for use in materials to speak to my Products and/or Services, but they are not intended to represent or guarantee that current or future clients will achieve the same or similar results. Rather, these client stories represent what is possible with my Products and/or Services. Each of these unique stories, and any and all results reported in these stories by my clients on my Website and through my Products and Services, are the culmination of numerous variables, some of which I cannot control.
No Endorsement: Reference or links in my Website, Products or Services to any other individual’s, business’s or entity’s information, opinions, advice, programs, products or services do not constitute my formal endorsement. I am merely sharing information for your own self-help only. I am not responsible for the website content, blogs, e-mails, videos, social media, programs, products and/or services of any off-site web pages, companies or persons linked or referenced in my Website, Programs, Products or Services. Should my Website link appear in any other individual’s, business’s or entity’s website, program, product or services, it does not constitute my formal endorsement of them, their business or their website.
Accuracy: Although every effort is made to ensure the accuracy of information shared on or through my Website, Products and Services, the information may inadvertently contain inaccuracies or typographical errors. I am not responsible for the views, opinions, or accuracy of facts referenced on or through my Website, Products and Services, or those of any other individual or company affiliated with me in any way. Every effort has been made to present you with the most accurate, up-to-date information, but because the nature of scientific research and health and wellness is constantly evolving, I cannot be held responsible for the accuracy of my content.
Assumption of Risk: There are sometimes unknown individual risks and circumstances that can arise during use of my Website, Products and Services that cannot be foreseen that can influence or reduce results. I am not responsible for your personal choices or actions before, during or after use of my Website, Products and Services. You understand that any mention of any suggestion or recommendation on or through my Website, Products or Services is to be taken at your own risk, with no liability on my part. You accept full responsibility for the consequences of your use, or non-use, of any information provided by me through any means whatsoever. Your use, or non-use, of this information is at your own responsibility, and you absolve me of any liability or loss that you, or your family or children (if applicable) or any other person, may incur from your or their use, or non-use, of the information provided.
No Liability and Release of Claims: I will not be held responsible or liable in any way for the information, products or materials that you request or receive through or on my Website, Products, or Services. In no event will I be liable to any party for any type of direct, indirect, special, incidental, equitable or consequential damages for any use of or reliance on my Website, Products, and Services, or on those affiliated with me in any way, and you hereby release me from any and all claims, including, but limited to, those related to personal or business interruptions, personal injuries, accidents, misapplication of information, or any other loss, physical or mental condition or issue, or otherwise, even if I am expressly advised of the possibility of such damages or difficulties. I do not assume liability for accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, or otherwise, due to any act or default of anyone or any business, whether owners, staff, agents or otherwise, affiliated with Renate Moore, LadyRen’s Bakery & Books. I do not assume liability for any owners, staff, agents, or otherwise who is engaged in rendering my Products or Services, or in carrying out individual and/or group, classes, workshops, events, retreats, seminars, coaching sessions, consultations and/or trainings in any location, including but not limited to, online or at any health food store, grocery store, yoga studio, gym, health club, fitness studio, health and wellness fair or expo, spa, hotel, resort, cooking class, private home, restaurant, company/business, non-profit organization, farmers market, hospital, medical practice, library, school, university or outdoor setting. In the event that you use any information, gift, product, or service provided on or through my Website, Products and Services by us, or affiliated with us, I assume no responsibility.
By using my Website, Products and Services you implicitly signify your agreement to all parts of the above Disclaimer. If you have any questions about this Disclaimer, please contact me at info@ladyrens.com
If you do not agree, please exit this website. Thank you!
refunds & exchanges
We take pride in our products and do everything we can to insure the high quality our customers expect. However, if a product does not meet your expectations, please immediately notify us within 24 hours of pick-up of your concern and return the product to us. We will give you an in-store credit for the amount returned to use toward a future purchase. If you received a shipped bakery order, there is no need to return the order.
order changeS & canceLlations
LadyRen’s understands that plans change and we will gladly assist you in making changes to your order date and/or time whenever possible. All changes must be handled directly with a representative of LadyRen’s and confirmed; please contact us by phone or email on weekdays prior to 2:00 pm. There is no fee or additional charge for changes/cancellations confirmed at least three business days before your event.
LadyRen’s reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order:
25% of the entire order will be charged for changes or cancellations within 3 business days of your event.
100% of the entire order will be charged for changes or cancellations within 48 hours of the event.
100% of the entire order will be charged for custom orders which are not picked up OR when a customer changes his/her mind about a confirmed order.
Orders which cannot be delivered because (a) the customer provided incorrect information, or (b) the customer or recipient is unavailable to accept delivery, will be returned to LadyRen’s and stored until further notice from customer. If you request a future delivery time/date, you will be charged a second delivery fee. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake or baked item which is not picked up or delivered within 48 hours of the due date and no refund will be given.
COOKING CLASSES WAIVER FORM/DISCLAIMER
Hold Harmless Agreement, Waiver and Release
In consideration of being permitted by LadyRen’s Bakery & Books, LLC. to participate in a cooking class, I hereby waive, release, and discharge all claims for damages or personal injury, death, or property damage which I or my child may have, or which may hereafter accrue because of participation in a cooking class.
I understand that the activity that I or my child is participating in may be of a hazardous nature and/or include physical and/or strenuous activity, that serious accidents occasionally occur during the said activity; and that participants in the said activity can occasionally sustain personal injuries thereof. Knowing the risks involved, nevertheless, I have voluntarily applied to participate in said activity, and I hereby agree to assume all risks of injury or death and to release and hold harmless LadyRen’s Bakery & Books Cooking Class, its officers, directors, members and managers, and all other members of its cooking school staff whether contracted or employed, who might otherwise be liable to me. I further understand and agree that this waiver, release, and assumption of risks is to be binding on my heirs and assigns.
I hereby grant LadyRen’s Bakery & Books Cooking Class all rights and consent to copyright, use, re-use, publish or re-publish, copy, exhibit or distribute all photographs and/or video of myself or my child to be used for LadyRen’s Bakery & Books Cooking Class website, social media, and any educational, training, or promotional electronic or printed material without restriction as to frequency or duration of usage and without compensation. By signing this waiver, I acknowledge that I have carefully read this Hold Harmless Agreement, Waiver and Release and fully understand its contents. I am aware that this is a release of liability and a contract between myself and LadyRen’s Bakery & Books Cooking Class and any staff member of cooking class whether contracted or employed.
NOTE: PLEASE FILL OUT WAIVER FORM BELOW AND SUBMIT.
HOW LONG ARE CLASSES?
Online classes are 1 ½ to 2 hours in length, depending upon the recipe or otherwise noted.
WHAT IS THE FORMAT OF ONLINE CLASSES?
Online classes are given real-time via Zoom (classes are shown in Eastern Time). Before class begins, you’ll need to have Zoom installed on your tablet or laptop. Set up your laptop or tablet in the kitchen for easy viewing while you cook. Every class is live, so you can ask questions as you go. At the end of the class, you’ll have a delicious meal to enjoy.
CAN I PURCHASE A GIFT CARD FOR A COOKING CLASS?
Yes! All our Gift Cards can be used towards online purchases .Our e-gift cards are perfect last-minute presents.
CANCELLATION AND REFUND POLICY
Classes are non-refundable. However, our main goal it to make our customers happy. As such, we handle special requests for refunds of classes on an individual basis. We painstakingly research and prepare our lesson plans, purchase ingredients to cook along, acquire private Zoom links we feel are appropriate, and we hope you’re satisfied with them and the booking and user experience we offer. We act fairly and we’ll do our best to address any concerns. Unfortunately, occasionally, we cannot accommodate a request to refund a class or return a retail item. We may offer transferring your purchase to future class/es.
Please contact us via email at: info@ladyrens.com or telephone at 704-402-7927
CHILDREN UNDER 13
LadyRen’s Bakery & Books LLC. does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.ladyrens.com only with permission of a parent or guardian.
NO UNLAWFUL OR PROHIBITED USE/INTELLECTUAL PROPERTY
You are granted a non-exclusive, non-transferable, revocable license to access and use www.ladyrens.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to LadyRen’s Bakery & Books that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of LadyRen’s Bakery & Books, or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. LadyRen’s Bakery & Books content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of LadyRen’s Bakery & Books and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of LadyRen’s Bakery & Books or our licensors except as expressly authorized by these Terms.
CHANGES TO TERMS
LadyRen’s Bakery & Books, LLC. reserves the right, in its sole discretion, to change the Terms under which www.ladyrens.com is offered. The most current version of the Terms will supersede all previous versions. LadyRen’s Bakery & Books, LLC. encourages you to periodically review the Terms to stay informed of our updates.
CONTACT US
For questions or comments regarding the Terms, contact:
Email Address: info@ladyrens.com
Telephone number: 704-402-7927
Effective as of February 15, 2020
COOKING CLASS WAIVER FORM